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Message 1 of 11

Can anyone tell me if there is an email address for getting in touch with BT?

Can anyone tell me if there is an email address for getting in touch with BT? I have contacted their online help on numerous occasions but got absolutely nowhere so I want to try a different way, and attach evidence.

10 REPLIES 10
8,728 Views
Message 2 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?

There is not an email address however if you have a complaint you can write to BT at BT plc PO Box 334 Sheffield S981BT or you could try emailing the BT CEO. You will find his email address with an Internet search.

Make a complaint | BT Help

8,714 Views
Message 3 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Thank you. I think I'm going to be in this for the long term!!

8,703 Views
Message 4 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Perhaps if you explained what your problem is you may be able to get some assistance from the forum.

8,663 Views
Message 5 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?


@gg30340wrote:

You will find his email address with an Internet search.


His?

8,640 Views
Message 6 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?


@-Richie- wrote:

@gg30340wrote:

You will find his email address with an Internet search.


His?


OK "her".

6,413 Views
Message 7 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?

Similarly .. called numerous times . A month into the process and I’ve been deceived and no resolution thus far 

5,079 Views
Message 8 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?

I am a 92 year old customer was advised to change to EE which I did but pay £7.50 every month so I don’t have to log in every time if I want to read emails and it’s just stopped working suddenly I tried ringing the helpline on the phone for so long so many questions. I’ve got so upset. I’ve rang off please help stop having to pay £7.50 for a service. I’m not getting.I was on phone for 20 mins cannot afford so much you should transfer calls
5,069 Views
Message 9 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?

As you are now an EE customer, you need to post on the EE forum https://community.ee.co.uk/

EE are a separate company within the BT Group.

4,975 Views
Message 10 of 11

Re: Can anyone tell me if there is an email address for getting in touch with BT?

I wrote to the Sheffield customer services manager with my complaints. BT regularly raise complaint and try calling and then close complaint. I’m sick of explaining all the problems each time and getting nowhere. I want a written reply and compensating and so far not had a reply !
the complaint process is a joke !