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Re: Can anyone tell me if there is an email address for getting in touch with BT?
BT have taken diabolical service to the next level
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
Totally agree customer service is nonexistent. I wanted to renew my contract with Plusnet and they actually sold me a contract with BT, if ever there was a case of miss selling it was that! Transferred to BT 5 weeks ago and was told 2 days before they connected that I was being upgraded to digital voice, I contacted them to say I didn’t want DV but apparently had no choice.
The phone has never worked it does not ring in and callers just receive a line busy message or engaged tone. I have literally spent more than 6 hours talking to numerous advisors - a different one each time and from all over the country, the last who promised to ring back and didn’t was working from home in Newcastle! Last Saturday, desperate to try a different tack, I spent a solid three and a half hours on an online chat .It would appear that once you put the phone down you are completely forgotten about and nothing is done.
No way to email or contact the same advisor again, absolutely diabolical!
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
You have your own thread here https://community.bt.com/t5/Home-phone-including-Digital/Digital-Phone-not-ringing-or-receiving-call...
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
Write a proper letter to the Sheffield lo box customer services address explaining all your communications and wasted time etc. tell them what you want and what your expectations for a resolution are . I managed to get some compensation and a reasonable solution but what a hassle . I’ve told them it’s the last time I go with them
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
I am having terrible problems and am trying to find out who is the head of BT complaints for small businesses.
Thanks
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
this is a residential forum not business - try google
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
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Re: Can anyone tell me if there is an email address for getting in touch with BT?
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