Compensation claim

[nick6961]

Any clues how I can make a claim for waiting 6 months for a fibre install at my business address. It was ordered in August 2025, and has been ongoing with Complaints team in India ever since. I have had around 5 failed appointments, and have been unable to work from my business premises for 6 months, so have paid rent for no reason. Lots of excuses from BT, but no action, except to send me bills every month for a service I do not have !

[nick6961]

Any clues how I can make a claim for waiting 6 months for a fibre install at my business address. It was ordered in August 2025, and has been ongoing with Complaints team in India ever since. I have had around 5 failed appointments, and have been unable to work from my business premises for 6 months, so have paid rent for no reason. Lots of excuses from BT, but no action, except to send me bills every month for a service I do not have !

[imjolly · Accepted solution]

This is a residential forum you need to post  as a business user you need to post here

https://business.forums.bt.com/

[imjolly]

You need to post on business forum - see your other post for link

[nick6961]

Thanks I was un aware there was a forum in community for business