Hello, I have recently got off the phone from speaking to one of your advisors, a gentleman named Jack. I would be so grateful if my compliments on his service could be passed on. Jack was very patient with my concerns and almost immediately resolved my problems.
Yesterday, I phoned concerning an appointment to move to Digital Voice in a few days time. I am elderly and very non-tech, so I requested an engineer visit to do the set-up. Jack immediately agreed and the visit was promptly arranged for the original appointment date. That was brilliant, because I would not be able to the achieve the setting up by myself.
Moreover, this morning I received a telephone message of confirmation from Circet engineer, and a call from Jack, who said he was ensuring that everything was going smoothly ahead. I thought that was going above and beyond, I felt very grateful.
Jack also advised on the feasibility of having installed a BT phone that I had already purchased instead of having the one supplied. .
I believe he is a real asset to your company. Jack is efficient, kind and patient, easy to talk to and very helpful. I just wanted to praise him for his excellent service and hope that you will recognise this and kindly pass on my message. Many thanks.
