It now seems nigh on impossible to speak to an actual real person at BT to report a fault unless that is of course you are thinking about leaving, then they’ll throw offers galore at you. Try calling the 150, number now all you’ll get is a text then the call is ended. The text will ask you the issue with options to reply to and surprise surprise a bot will either run a test or tell you to go to their web site for online answers where you’ll communicate with another bot.
customer service, non existent
