Hi - My company's website is no longer accessible for users using British Telecom DNS.
You can confirm this easily using dig (see below)
What is the recommended way to contact BT to resolve this?
I realize this is a bit technical of a topic so happy to report elsewhere. Thanks!
➜ ~ dig gamma.app @ns0.bt.net
; <<>> DiG 9.10.6 <<>> gamma.app @ns0.bt.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 31967
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gamma.app. IN A
;; Query time: 172 msec
;; SERVER: 217.35.209.188#53(217.35.209.188)
;; WHEN: Thu Feb 29 17:08:41 PST 2024
;; MSG SIZE rcvd: 38
➜ ~ dig gamma.app @8.8.8.8
; <<>> DiG 9.10.6 <<>> gamma.app @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61748
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;gamma.app. IN A
;; ANSWER SECTION:
gamma.app. 300 IN A 104.18.11.200
gamma.app. 300 IN A 104.18.10.200
;; Query time: 36 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Feb 29 17:08:46 PST 2024
;; MSG SIZE rcvd: 70
