Does anyone know if the "troubleshooter" works or has ever worked?

[tipiglen]

The subject is the message!

The customer service drawbridge is up and the gate locked.   Every effort to make contact and raise a complaint/get tech help/fix a situation (very erratic broadband and dropping uploads) is rebuffed by circular links which go nowhere.

[infinitywaiter]

What is wrong with either the Help and Support or the Complaints pages?

If you need to call then just use 0330 123 4150.

[tipiglen]

Under "help and support/fix a problem I get "BT logo

Under "Help and support" I get:

"Sorry, we couldn't find your account "

I have finally managed to raise a complaint, thanks to an answer to my question. We will see what happens.

I'm not holding my breath

[gg30340]

Perhaps if you start a post stating what your problem is, forum users may be able to assist you in resolving the problem.

[rbz5416]

Here's a direct link to the broadband test but you will have to log in to MyBT & almost certainly have a BT Hub conncted:

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi

[tipiglen]

Been logged in, but following links which get response

"Sorry, we couldn't find your account"

[tipiglen]

Thanks,
Will try your link
But won't be holding my breath. Website is a PIG

[tipiglen]

I am logged in through a BT Hub and following your link leads to the same "Sorry, we couldn't find your account"

[rbz5416]

Maybe linked to this?

https://community.bt.com/t5/BT-Fibre-broadband/Fault-tracking-not-working/td-p/2359716/jump-to/first...

[tipiglen]

Looks familiar. 😞