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Message 1 of 13

Does anyone know if the "troubleshooter" works or has ever worked?

The subject is the message!

The customer service drawbridge is up and the gate locked.   Every effort to make contact and raise a complaint/get tech help/fix a situation (very erratic broadband and dropping uploads) is rebuffed by circular links which go nowhere.

12 REPLIES 12
1,194 Views
Message 2 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

What is wrong with either the Help and Support or the Complaints pages?

If you need to call then just use 0330 123 4150.

I do not subscribe, so please do not always expect a reply.
1,189 Views
Message 3 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Under "help and support/fix a problem I get "BT logo

Under "Help and support" I get:

"Sorry, we couldn't find your account "

I have finally managed to raise a complaint, thanks to an answer to my question. We will see what happens.

I'm not holding my breath
1,182 Views
Message 4 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Perhaps if you start a post stating what your problem is, forum users may be able to assist you in resolving the problem.

1,181 Views
Message 5 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Here's a direct link to the broadband test but you will have to log in to MyBT & almost certainly have a BT Hub conncted:

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi

1,175 Views
Message 6 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Been logged in, but following links which get response

"Sorry, we couldn't find your account"
1,173 Views
Message 7 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Thanks,
Will try your link
But won't be holding my breath. Website is a PIG
1,170 Views
Message 8 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

I am logged in through a BT Hub and following your link leads to the same "Sorry, we couldn't find your account"
1,165 Views
Message 9 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

1,161 Views
Message 10 of 13

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Looks familiar. 😞