Error code 105

[Sally29]

I have a new Amazon Kindle.  Unfortunately when I try to connect to my WiFi and then enter the WiFi password, I get an error message stating "could not load the requested resource - Error code 105".  The URL address is:

http:blockpage.bt.com/pcstaticpage

Does anyone know how I can resolve this please?

[gg30340]

Make sure when you are connecting to your BT Hub you are using the BTHub's SSid (name) and wireless password/passkey found on the hub's label, and not the Admin Password. 

On the Kindle:-

1. From the home screen, swipe down to open the Quick Actions or select the Menu icon.
2. Select All Settings or Settings, then Wi-Fi & Bluetooth or Wireless.
3. Select Wi-Fi Networks and detected Wi-Fi networks appear.

   If your Wi-Fi network is configured to be hidden or broadcast is deactivated, it won't be displayed in the list.

4. Tap on desired Wi-Fi network or select Other to add it manually (for a hidden network).
5. Enter the name of your network if applicable and then your Wi-Fi password or network key.
6. Select Connect.

[Sally29]

Hi, thanks for your message.

I can confirm that I am using the BT Hub Wireless code and Wireless password as found on the hub's label.  The kindle works fine at my daughter's house when I connect to her WiFi (she is with Sky).

The problem is definitely something to do with the WiFi at my home address, but I just don't know how to resolve it. The fact that the error code has the URL address "http://blockpage.bt.com/pcstaticpage" would indicate that it is a problem that BT need to resolve?  However, I might be completely wrong!

[gg30340]

Try restarting your BT Hub.