External fibre cable fixings

[Gego]

Why is my external fibre cable fixing to my external wall different to my neighbours fixing? They were both done within 2 months of each other but a Kelly Communications operative noted that my connection is inadequate. Which is correct?My fixingMy neighbour's fixing

[iniltous]

A variety of fixing are used by Openreach , your neighbours wire is using a ‘swans neck’ to get the wire above the height of the roof tiles , your fixing is the more common used one , presumably the extra height gained from a swans neck isn’t necessary on your home but is necessary on your neighbours home , both fixings are correct in that they are proper authentic OR supplied fixtures, the circumstances dictate which type is used , just because they different doesn’t make one of them wrong 

[Gego]

Thank you. I'll sleep easier tonight.

[tonysmini018]

What they meant is your fibre clamp is undone (you can see the open section in the first picture). Plus that pigtail should have been swapped for a fixing with a closed eyelet.

Give your provider a call, you need an engineer visit asap to get that secured.

[tonysmini018]