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ammar
Beginner

on ‎02-04-2022 18h46

1,689 Views
Message 1 of 5

False Positive my website url is blocked by BT

hello my site has been displayed as scamming site by BT,  the site is clean and here is scans from different sources to prove that 

https://sitecheck.sucuri.net/results/savolinna.com

 

https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.savolinna.com

 

https://www.virustotal.com/gui/url/b0d265a5e2b94b3bcfc8cec6799366feea6bae94fbff653df136ab7ea7eb5575

please can you remove my site form black listed sites

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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage

on ‎02-04-2022 19h05

1,679 Views
Message 2 of 5

Re: False Positive my website url is blocked by BT

If it is BT Web Protect that is blocking your site see the following from the Help page

 

The warning page will appear anytime a site is categorised as potentially harmful by BT Web Protect. It may be that some malicious content has made its way onto your site which is why BT Web Protect categorises it as potentially harmful.

If you think a site shouldn’t be categorised as potentially harmful, you can contact us at saferbrowsing@bt.com providing the details of the site you believe is being incorrectly categorised and we'll send this to our third-party supplier for further investigation. If it is verified as potentially harmful, you will need to contact your site administrator to resolve the issue on your website.

Help for problems with BT Web Protect | BT Help

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎02-04-2022 19h09 - edited ‎02-04-2022 19h10

1,675 Views
Message 3 of 5

Re: False Positive my website url is blocked by BT

@ammar 

As it a business site, you would be better asking your hosting company.

If you are a BT Business user, then try the BT Business forum.

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ammar
Beginner

on ‎02-04-2022 19h13

1,670 Views
Message 4 of 5

Re: False Positive my website url is blocked by BT

hello thanks for you meesage

I checked with my hosting and the site is clean and as you can see from the scans in sucuri and google  the site is clean.

I am not a BT business user and the issue was sent me buy one of clients trying to access the site.

thanks

 

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jac_95
Distinguished Guru
Distinguished Guru

on ‎02-04-2022 19h32

1,657 Views
Message 5 of 5

Re: False Positive my website url is blocked by BT

It's flagged by some providers below. BT Consumer's web filtering and categorizations are likely using multiple sources to determine if the site is safe or should be blocked.

https://safeweb.norton.com/report/show?url=www.savolinna.com

https://www.fortiguard.com/webfilter?q=www.savolinna.com

 

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