Hi all,
I'm the CTO and co-founder of Venue.ink, posting as the site owner rather than as a BT customer.
Over the past few weeks several of our UK users have reported that they can't reach venue.ink on BT broadband. They don't get a warning or block page — the connection just fails at the handshake. On iOS Safari it shows:
- "Safari can't open the page because it couldn't establish a secure connection to the server"
- "A TLS error caused the secure connection to fail" (NSURLErrorDomain)
Every report we've had is from a BT connection. The site works normally on other UK ISPs, on mobile networks, and everywhere else we've tested.
What the site is: booking and scheduling software for tattoo studios — appointments, calendars, client records and payments. Most of the product sits behind a login for studio staff and artists.
What we've ruled out on our side:
- SSL Labs handshake simulation passes, including for Safari and iOS clients
- Certificate chain is complete and valid
- Google Safe Browsing, VirusTotal and Sucuri all report the site clean
- No injected scripts or unauthorised changes found in our own audit
My guess is that the domain has been picked up by one of BT's filtering systems, and because we're HTTPS-only the block surfaces as a failed handshake rather than a readable warning page. I don't know whether that would be Web Threat Protect or Parental Controls — there's no interstitial for us to read a category from. I've emailed both [email protected] and [email protected] and haven't had a reply yet.
Would a moderator be able to pass venue.ink to the web categorisation team to look at?
I have screenshots of the failure, and I can get DNS resolution results, IPs and timestamps from affected users — happy to send those by DM rather than post them here. I can also provide hosting details, DNS records, or a demo login if a reviewer wants to see the actual product.
Thanks,
Danilo
