Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Apache060
Beginner

on ‎15-09-2022 20h09

717 Views
Message 1 of 2

Have the following issues with BT community

Hello,

Have the following issues with my account find that I can not sign in when reset password the user name does not appear in the email.

 

any help to fix this issue would be appreciated

 

thanks 

 

matthew

Matthew
Reply
1 REPLY 1
PaddyB
Moderator-Retired

on ‎16-09-2022 8h49

662 Views
Message 2 of 2

Re: Have the following issues with BT community

Hi @Apache060,

Thank you for posting, if you reset your password using the link - Password Reset you'll need to enter the email address linked to your profile.

You'll then receive an email to that address and the first line of the email should say "Hello Apache060".

If you've tried that and you've received an email what does the first line of the email say? 

Thanks,

Paddy

Reply