As stated , you are using a sample of one , your experience, to make a sweeping generalisation, you state
My point is, they always seem to know you have been speaking to BT or OR about an issue. How do they do this?
Unless you have had this done to you before , or know first hand (instead of internet chatter ) of this happening to others , you are making a very large assumption…..as stated , chances are it’s a coincidence and dozens or hundreds of others are called by them (if the called party bother to answer ) will get a generic ‘oh your internet is broken, ir we can see errors , let me help you fix it ‘ , obviously occasionally the call will seem more believable as there is an issue to be resolved, the fact you had an ongoing fault issue is much more likely to be coincidental than either an OR employee passing your details to a scammer , or the scammers somehow accessing a list of customers with outstanding faults and calling them claiming to be Openreach …..in all cases like this, asking them a few simple questions about your account should easily verify if they are who they claim to be , if they can’t or won’t answer , hang up , even if they are genuine, you don’t have to follow everything they say , if a genuine caller wanted me to download some sort of ‘team viewer’ type software, so they can take control of my equipment, I’d be saying ‘absolutely no chance’ even if it were Openreach or my ISP calling .
