How to provide positive feedback on Customer Service Employee

[VeraBatista]

Hi,

I'm a new BT client awaiting service to be installed. A BT Customer Service Employee has been extremely helpful, clear and has done what he has promised to do and when... which is a breathe of fresh air in comparison to Customer Services experience with my previous ISP. I would like to pass on my feedback to his manager.

Best regards,

Vera 

[Keith_Beddoe]

@VeraBatista 

I will ask a moderator to reply. I assume you are a BT Residential Customer and not a BT Business Customer?

[VeraBatista]

Yes, I'm a new (residential) Broadband client.

[DanielS]

Hi @VeraBatista,

Thank you so much for posting about your positive experience.

I have sent you a private message so that you can reply back to me. We'll be able to pass on any feedback that you would like.

Thanks
DanielS