McAfee reports potentially unsafe URL in email from o2mail.co.uk

[AlanJD]

I am trying to retrieve a forgotten password from my O2 account .

I get an email from noreply@O2mail.co.uk which contains a message from McAfee saying potentially unsafe URls detected. It should contain a link to allow me to reset my O2 password. 

I get this email from O2 on my android using the MyO2 app or on the web from my PC running Chrome or Edge on Win 11. I do not have McAfee on any of my devices.

My question is does this problem come from my O2 end or is the problem with my BT mail server.?

[gg30340]

You must have or had McAfee on your devices and it is giving you the message. 

If you are sure it is not a scam and you did initiate the email by trying to reset your password it will most likely be safe for you to ignore the message and over ride it but I do emphasise that you must be 100% sure that the email is genuine.

The other option would be to call O2 and ask them to reset your password.

[AlanJD]

Its definitely not a scam as the email is generated from the My O2 app on my phone and the O2 shop confirm its genuine. My phone does not run McAfee.

I have given up with phoning O2...their customer service is useless.  I am unable to override the message as it does not contain the link I need to be able to carry out the reset. 

[AlanJD]

This problem has finally been resolved. What happened was I decided to try to re register using the MyO2 app installed on my phone. Instead of telling me that I was already registered  (which used to happen !) it allowed me to input the usual details such as mobile no, email address and create a new password etc and bingo I was able to access my online account. It would appear also that the MyO2 app had also been changed/updated. So I think maybe that the problem had been with O2 all along and it was suddenly corrected. A result... which happened at 8:10 pm on 18 Dec 2023