You simply sign up to BT , the OTS (one touch switching) system advises the old provider, TT in your case that you intend to migrate to another provider ….you will know it’s happening as TT send you an impact statement outlining any charges etc the switch will entail (if there any , like leaving inside a minimum term) , no need to log into your TT account to do any of this .
After 5 chats 2 phone calls and email. Wasted 8 hours and getting no where!
No idea who that’s aimed at , TT or BT but irrespective switching provider is designed so you don’t need to communicate with the company you are leaving , just the company you want to join , calling and asking about logging into your account in regards to switching will no doubt simply confuse the matter.
