Yes. I've had same issue on some occasions.
If you click on 'My BT' top right of website page and get that login screen
Did you enter your full email address and then click on 'Next' -
It looks like 'Next' is still a purple colour - same as background of screen which usually means it has not been clicked.
Sometimes I've had to click more than once.
Sometimes the BT website is still checking it has connections set up and you have to wait until it has proper focus.
Have you tried using different browsers? I use Firefox and generally it works ok, but clearly BT need to get on top of things.
Currently it's a pain trying to access anything to do with BT and that includes this forum. No idea what BT are up to but it's very sub standard, nothing as good as it used to be. Hopefully, they will get on top of things, but they do seem to be taking forever.
I've tried to login to see email on some occasions and get sent to bt.com webpage which is totally useless as it has no Email link, so forcing you to login to My BT which is also a hidden link - you have to scroll doen to find it and then you get back to a screen which allows to to see an 'Email' link again which might work or you may end up in a loop until it suddenly works, so I have to effectively logon several times. It's not pretty and rather infuriating.
