Online technical help

[Dougie3]

After our engineer never showed today I contacted  BT on line chat help, after spending an hour not getting a straight answer I asked for a transcript of the conversation and was told "sure it will be emailed as soon as we finish the conversation " that was now 5 hours ago and nothing, how do I get the transcript without having to be given the run around on the online chat again?

[DavidM]

Hi @Dougie3 and welcome to our community.

I'm sorry you didn't receive the text from your chat. I'd like to take a look at the issue you're having so I'll drop you a private message now so you can get in touch.

Cheers

David