Overhead cables

[Timbo10]

Open reach have installed 2 cables while I was away. Both are for neighbours property’s. I have an upstairs balcony and the first cable runs right over the top, which will impact putting up a parasol and is only 2 feet from the wall. Second cable is actually running through my gutter before going off to next door. Surely this is not acceptable and what can I do to get them moved?

[Keith_Beddoe]

@Timbo10 

You would have to complain to Openreach, its probably one of their sub-contractors.

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy

[iniltous]

It’s not just Openreach that put up cables from Openreach poles , if there is an Alt Net that uses PIA ( physical infrastructure access ) in your area ,  then as well as definitely not being anything to do with BT it may not even be Openreach either  , if you know what property these cables were provided for , it may be worth asking the occupants who they asked  ( used ) to provide service before you complain to Openreach .