Parents near breakdown

[Duchy]

My parents were persuaded to switch from Plusnet to Bt due to upgrades. The following day, they had no line. 4 weeks later Bt cannot resolve it with continued different excuses. My parents are in thier late 80's my father is profoundly deaf & cannot use a mobile. He feels totally isolated & no one will take ownership of the issue.  Where do I go from here to try & help them ? They are truely desperate 

[DavidM]

Hi @Duchy and welcome to the community.

Thanks for posting. I'm sorry there's been a delay getting your parents line connected. Is this for digital voice? Are they trying to retain the Plusnet number?

Cheers

David

[Duchy]

Hi they are hoping to retain thier number  however at present they are being told that there is no longer a live line at all to thier property I forgot to add that they live in a mc carty stone property 

[DavidM]

Thanks for the reply @Duchy 

So the plusnet line has been ceased and there are problems connected the BT/EE line? Is that correct? Is there an existing line to the property?

Cheers

David