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Message 1 of 13

Unable to change email address

In my account settings i am unable to change my email address to my default email? 
I am having to use an old one to verify and be able to use this forum. 
I use an @icloud.com email address by default and the verification email simply doesn’t ever arrive. I’ve checked spam etc. It just doesn’t appear. 
Any admins /  mods help with this? 

12 REPLIES 12
1,101 Views
Message 2 of 13

Re: Unable to change email address

have you tried phoning customer services for help 150 or 0800800150 from mobile



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1,098 Views
Message 3 of 13

Re: Unable to change email address

I am talking about this forum, not my BT account.  
The main account where I can upgrade / add on etc is absolutely fine and uses the email that the support forum won’t accept. 

1,083 Views
Message 4 of 13

Re: Unable to change email address

Hi, @dksglen thanks for posting. I'm sorry your email is not working on the community.

We've raised this with the community platform provider Khoros previously, they've confirmed the emails are definitely being sent but the @icloud domain does not appear to be allowing them through. I'll chase this up again to see if they have made any progress.

Thanks

Neil

1,074 Views
Message 5 of 13

Re: Unable to change email address

Thanks!!

1,031 Views
Message 6 of 13

Re: Unable to change email address

Any update on this?
1,008 Views
Message 7 of 13

Re: Unable to change email address

Hi @dksglen 

Thanks for posting.

Can I ask if you can add no-reply@community-mail.bt.com to your safe sender's list to see if this helps resolve the issue?

Thanks

Stuart

1,003 Views
Message 8 of 13

Re: Unable to change email address

If that means adding to my contacts? Then I’ve done so. 

998 Views
Message 9 of 13

Re: Unable to change email address

Still not working btw. When I changed to iCloud email the verification email didn’t come though.
980 Views
Message 10 of 13

Re: Unable to change email address

hi @dksglen 

Took a look at this and can confirm our community platform provider Khoros has confirmed that these emails are definitely leaving their servers from that address, but the @icloud domain does not appear to be allowing them through.

Have you or could you raise this with iCloud directly to see if they can shed light on why these emails arent reaching you?

Thanks

Stuart