Which of these are real and which are scams?

[andykent1]

Hi

I joined BT in early September (broadband and landline) and since then I have received emails from:

btcomms@info.bt.com

bt.comms@bt.com

and texts from:

61998

-BT-

BTMobile

BT_SMS

BT Delivery

'BT'

So, which of these are real, and which are from scammers phishing and so on? I think btcomms@info.bt.com is real, as it has information about my orders and kit, but the bt.comms@bt.com looks dodgy and I have no idea about the text addresses. Some of the texts are telling me that I have a fault, and want me to respond, but contain incorrect details of my account. They contain links to prove they are real (!) but there is no way I am clicking on a link in an unsolicited text or email! Is sending a codeword to an unsolicited text to book an engineer actually the way BT deal with issues?

Please help, as I think there is a real fault on my broadband but the text messages about fixing it and compensation look like phishing to me, and I can't see how to contact anyone except by responding to the texts...

Andy

[-Richie-]

If that is the email address it was sent from then both are genuine and from BT.

Email addresses can be anything then @ followed by the domain, the 'anything' before is typically a username or subdomain.

For example Hello@andykent1.bt.com would be from BT, the andykent1 part would be the subdomain, does that make sense ?

[gg30340]

See links

What numbers could BT contact me from? | BT Help

What is a phishing scam? Is the email I have received genuine? | BT Help

Why have you contacted me about my broadband? | BT Help

Scams: How to protect yourself from scam calls and phishing emails | BT Business (custhelp.com)

BT Scams | What you need to know to stay safe | BT Help | BT Help

[andykent1]

So, phishingemail@thisisascam.bt.com would be a valid email from BT, yes? I could trust it to be genuine?

Andy

[andykent1]

Thanks for the links, Sage. I will take a look and hopefully they will reassure me as to what BT might be sending and why.

Andy

[-Richie-]

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@andykent1wrote:
So, phishingemail@thisisascam.bt.com would be a valid email from BT, yes? I could trust it to be genuine?

---

Yes you're correct, the senders domain would still be BT.com in your example.

[andykent1]

Hiya

OK, now I've had a text from BTUK offering me lots of free gifts - that MUST be a scam, surely?

Andy

[-Richie-]

If you're concerned then do not open or click any links in the emails or download attachments, you can always call BT on 150 from a BT mobile or BT landline, you can also use 0800 800 150 from any other network.

Have a read of What is a phishing scam? Is the email I have received genuine? for my advice and support.