Hi, its come to my attention that my full details are in the latest phone book? It puts me and my son at risk due to DV and I want it removed asap. How can I do this as I phone the free phone line and there's no option.
Did you request that your details should not be in the phone book?
If not you can request to be ex directory.
If they are contained in a hard copy of the directory, they obviously can not at this time be removed. They would be removed when the directory is next published.
Thank you for taking the time to reach out to us.
I am so sorry that your number seems to have appeared in the phone book. We will need to check your account to see if ex-directory is on it and if it isn't, we'll need to add it for you. If you requested this, it should be there. When we put you onto ex-directory listings it will prevent your name and number from being entered into future phone books. We can look into a potential change of telephone number for you if you wished too.
I'll send you a private message so my team can help. I'm a Moderator here and I work for BT as do all of my team.
Hi @Flibbert I'm really sorry about that, have there been any changes made to your BT package over the last 12 months? I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.