£11.99 delivery charge

[Osborne416]

renewing broadband contract to full fibre 100 Halo 3 using same smart hub 2 - what is the £11.99 delivery charge for? 

[Lesley_W]

Hi @Osborne416 
Welcome to our community.
If you have been charged a delivery charge but haven't needed any equipment delivered, I'd recommend getting in touch so our customer care team can check this out.
Lesley