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Message 1 of 2

2 user ID's on one account.

Each month I simultaneously receive 2 emails for the same bill but with different user ID's. One ID is an email address, the other is an 8 digit ID. Why is this happening and can it be rectified.

Secondly, seperate from above, I was the account holder of 2 different accounts, one of which was closed some months ago but still appears in my list of open accounts. Can this be deleted as it no longer exists.

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Message 2 of 2

Re: 2 user ID's on one account.

Hi @neilcperks and welcome back.

It's been a while but it's great to see you again. I'm sure I can help you with this. I'll need a few details so I'll drop you over a private message now so you can get in touch.

Cheers

David

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