3 months and no internet

[Belfast05]

So we ordered a fibre package through BT which was clearly available online. It turns out there actually was no fibre in our apartment building. It took 2.5 months of waiting for openreach to install fibre to our apartment corridor. BT have had us waiting so far for 0.5 months for them to connect the fibre in the corridor into the router in our house. 

I got a call from our case handler, who hadn’t even been updated for the fibre being installed in the corridor, and I had to update him that no more external work was needed! 

Are BT normally this incompetent and bad at communicating between departments/ openreach!? I don’t understand how we were down as a fibre property when we didn’t have access, and then even now, when there is fibre, why it’s taking so long just to finish off the job? 

Has anyone else had experiences like this? I thought BT was a reputable company, but this has been handled so poorly. 

[noah14]

2 Years later and its happening to me, 5 months so far. I can't take it anymore

[chrisjp]

"Are BT normally this incompetent and bad at communicating between departments/ openreach!?"

I'm afraid that, judging from the tales of woe that routinely appear on this forum, the answer to your question is "yes".

[Belfast05]

@noah14 

I was calling them as often as I could, and ended up getting an escalation to the CEO’s office. I recommend just making as much noise about it as you can. 

Ps. I also really recommend VOXI with their included unlimited video. Obviously depends on your signal, but it quite literally saved my sanity!