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Message 1 of 2

7 cancelled orders later and still getting no where

Hi All,

Please can someone help me resolve an issue with my TV package. I got a text message to let me know my tv contract was coming to an end. I rang up and ask if I could downgrade to Entertainment with HD add on and Now Boost. The agent advised of course no problem.  After 7 cancelled orders later, £95.00 credit on my account for all the issue I’m having(which I haven’t had yet) I have open complaints and debts hours on the phone and getting no where. 

I’m at wits end and just wanted the package price I was quoted and the credit that I was promised.

Please can someone help me get this resolved ASAP?

many thanks in advance 

paul

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Message 2 of 2

Re: 7 cancelled orders later and still getting no where

Hi @paulwallace I'm really sorry about the problem with changing your TV plan. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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