2 years back my then 83 year old dad was on a 500 min calling plan at around £5.xx a month. When his contract was up for renewal I was advised that 700 mins is the only option other than pay as you go. Without any choice I had to proceed, I was very sceptical about the sales pitch, that this is 'what customers wanted', and now I've just had the same sales pitch again when advised that moving forward the 700 mins is no longer an option. When I questioned which customers were actually asked the sales agent wasn't as pleasant as I would have expected, and didn't have the answer. There was no empathy for elderly customers who are being charged more and more despite low usage. He did say that it would be cost effective to just go onto pay as you go. Based on the 29 mins usage last month, that cost would be in £3 std charge, +29 mins @26p=£7.54, £10.54 in total. The only offer now is Unlimited at £12 per month. The price has almost doubled in 3 years!! The call ended as the agent just wanted to preach, he wasn't interested in helping me get the best deal and despite Consumer customers supposedly being under EE now, he could only apparently deal with the BT BB offer and not the EE one which was £1 per month cheaper. Perhaps time to seek a new provider 🤔
