Account and Voicemail problem

[Michael_D]

My pleasure @ap1954 

Please keep us posted with how you get on.

Michael

[ap1954]

@Michael_D 

Please accept my apologies for not replying sooner.

I have not phoned BT yet due to a family emergency, but when I do I will let you know the result.

[Leanne_T]

Hi @ap1954 

No problem at all, take all the time you need and I hope your family are doing alright. 

Come back to us whenever you get the chance and take care 🙂

Leanne.

[chrisjp]

"Both departments told me they could not do anything as they are not allowed to access any customers account for security reasons"

This does make you wonder who, in BT's fault resolution teams, DOES have access to customers' accounts. If none of them do, and the only BT agents who can access accounts are just those in the sales team, how can BT ever fix any problems?

[Leanne_T]

Hi there @chrisjp 

The BT Community Support team have no account access on the forums. 

You can find ways to get in touch with one of our guides on the Contact BT page who will have access to the account and help get problems looked into. 

Leanne. 

[ap1954 · Accepted solution]

@Michael_D 

Firstly please accept my apologies for the delay in getting back to you.

I registered a complaint last week  and at long last the problem has been sorted out.

Thank you so much for taking the time and trouble to help me, it is greatly appreciated

Kitty