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gauravgupta86
Beginner

on ‎02-09-2024 10h58

206 Views
Message 1 of 2

Account not setup properly after recent upgrade

Hi, 

I got a recent upgrade on my FULL FIBER, but the order was not closed properly, now I can subscribe to other HALO offers like gaming (1 yrs of Xbox Cloud Gaming). Could someone please help, in fixing my account. I already have a fault for a slow speed, but I dont think they will fix my account as part of this.

Currently, it mentions when I try to see HALO offers that "Hi Gaurav. You've ordered something from us, and we need to finish your order before you can see personalised TV or broadband deals. But you can still add mobile with us."

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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-09-2024 11h06

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Message 2 of 2

Re: Account not setup properly after recent upgrade

@gauravgupta86 

if you go to MYBT then you should be able to see the open order that is causing problems

you can also try contacting billing using message us  https://www.bt.com/help/contact-bt/account-and-billing/broadband



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