Account number

[Pigeon1]

No idea if this is the right place!
My terminally ill father’s landline isn’t working, we’ve been told we need his account number to get help. Where can we find this?

[Katie_B]

Hello @Pigeon1. 

Are you aware if your father has an online BT account? the account number is on the right hand side of the dashboard usually starting with GB. 

Our customer care team can use a number of ways to search for an account, and you as a third party can report a fault on the line. 

Katie

[Pigeon1]

Can you give me a contact number please? One that I’ll not have to wait hours to talk to someone?

if he doesn’t have an online account what can be done? Someone mentioned BT “going digital” and him “needing a box”. That means nothing to me