Account number

[Pigeon1]

No idea if this is the right place!
My terminally ill father’s landline isn’t working, we’ve been told we need his account number to get help. Where can we find this?

[Katie_B]

Hello @Pigeon1. 

Are you aware if your father has an online BT account? the account number is on the right hand side of the dashboard usually starting with GB. 

Our customer care team can use a number of ways to search for an account, and you as a third party can report a fault on the line. 

Katie

[Pigeon1]

Can you give me a contact number please? One that I’ll not have to wait hours to talk to someone?

if he doesn’t have an online account what can be done? Someone mentioned BT “going digital” and him “needing a box”. That means nothing to me

[Ali_A]

@Pigeon1 

You can call Customer Support using the contact numbers in Contact BT 

If you don't have the account number to hand, the team can search using the landline number or address. 

You may find it easier to Text HELP to 61998 (charges may apply at your standard rate).

• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday, 8am to 9pm

Weekends and bank holidays, 8am to 8pm

Ali