Activate my bt id

[Shikariunite]

Hello.

Trying to activate my mums account as she is now with you but says her date of birth is incorrect.

Please assist.

Thanks.

[DavidM · Accepted solution]

Hi @Shikariunite and welcome to our community.

I'm sorry you're having problems setting up the BTID for you mums acount.

It sounds like the information on the account doesn't match so we'll need to take a look at that for you. I've sent you a message so please check your inbox and drop me over a reply with the details.

Cheers

David