Adding account. No options to receive pin.

[Tommer]

Have just registered with MyBT. Have tried to add account but after adding accoung number am asked to confirm identity via a PIN. "Confirm your identity For your security, we need to send you a PIN.Please choose how you'd like to receive the PIN." But there's no options to choose. And can't progress.

[Ali_A]

Hi @Tommer 

Welcome to the BT Community

Are you registering through the BT app or the website? 

Ali 
 

[Tommer]

On the website

[Tommer]

Through the website

[Leanne_T]

Thanks for coming back to us @Tommer 

Are you able to try another browser and check you have pop up's enabled, does this help? 

Speak soon 🙂

Leanne.