Adding new account and asks for a PIN method of delivery

[Pwallace]

Have just registered with MyBT. Have tried to add account but after adding accoung number am asked to confirm identity via a PIN.

"Confirm your identity

For your security, we need to send you a PIN.Please choose how you'd like to receive the PIN."

But there's no options to choose. And can't progress.

Have deleted cookies, cleared cache and pop up blocker not enabled. Tried on different browsers and app. Tried mobile and laptop, still not working.

Any other suggestions please?

[NeilO]

Hi @Pwallace welcome to the community, I'm sorry to see you're having problems adding your account to MyBT. I'll send you a private message so you can send your details to the moderation team and we'll be happy to help.

Thanks

Neil

[NeilO · Accepted solution]

@Pwallace I'm glad I was able to help you get this sorted.

Neil

[MarieW]

Im also having the same issue, how was it resolved?

[Leanne_T]

Hi there @MarieW 

Thanks for coming to the community. 

Have you tried another browser to see if this works for you? 

Speak soon. 

Leanne.

[MarieW]

via edge and chrome and no option appears

[Christopher_G]

Hi @MarieW 

If you're still having this problem, I recommend speaking with our Customer Services team so they can try and get you set up from our side.
Chris