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Message 1 of 7

Adding new account and asks for a PIN method of delivery

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Have just registered with MyBT. Have tried to add account but after adding accoung number am asked to confirm identity via a PIN.

"Confirm your identity

For your security, we need to send you a PIN.Please choose how you'd like to receive the PIN."

But there's no options to choose. And can't progress.

 

Have deleted cookies, cleared cache and pop up blocker not enabled. Tried on different browsers and app. Tried mobile and laptop, still not working.

Any other suggestions please?

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6 REPLIES 6
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Message 2 of 7

Re: Adding new account and asks for a PIN method of delivery

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Hi @Pwallace welcome to the community, I'm sorry to see you're having problems adding your account to MyBT. I'll send you a private message so you can send your details to the moderation team and we'll be happy to help.

Thanks

Neil

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Message 3 of 7

Re: Adding new account and asks for a PIN method of delivery

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@Pwallace I'm glad I was able to help you get this sorted.

Neil

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Message 4 of 7

Re: Adding new account and asks for a PIN method of delivery

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Im also having the same issue, how was it resolved?

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Message 5 of 7

Re: Adding new account and asks for a PIN method of delivery

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Hi there @MarieW 

Thanks for coming to the community. 

Have you tried another browser to see if this works for you? 

Speak soon. 

Leanne.

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Message 6 of 7

Re: Adding new account and asks for a PIN method of delivery

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via edge and chrome and no option appears

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Message 7 of 7

Re: Adding new account and asks for a PIN method of delivery

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Hi @MarieW 

If you're still having this problem, I recommend speaking with our Customer Services team so they can try and get you set up from our side.
Chris

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