Addresses on openreach database incorrect for new development

[alexpal]

Hi there, 

I am working on a new development and it appears the new homes have been registered with plot numbers that are different than the actual registered addresses. New home buyers can't order services as their address will not show up on the database. Can you help me get this rectified? 

[Keith_Beddoe · Accepted solution]

@alexpal 

Welcome to this user forum for BT Retail Broadband and phone customers.

You would need to take this up with Openreach.

https://www.openreach.com/help-and-support/developers

BT Retail cannot help with this.

[iniltous]

If the site is installing Openreach infrastructure, then the site will have an Openreach FBC ( Field Based Coordinator ) 

[alexpal]

Thank you, 

Yes. I have an FBC who I have tried but to no avail just yet.