I signed up to BT broadband earlier this year, and it was the Rewards Card that tipped BT over the finish line however I have yet to receive any info regarding the card and when I tried to contact the rewards team they just replied and told me that they can't help me and that I need to phone the regular support line.
Having tried that twice but meeting enormous wait times I have still yet to receive any contact back or about the card.
Is there anyone here that could help me with this?
Hi @Sgt_badge, welcome to the forum and thanks for posting.
Sorry you've not had an update on your reward. Was your order placed directly on bt.com or were you re-directed from a 3rd party website ie Money Saving Expert, etc?
I believe I found the plan via Moneysupermarket, linked through then created an account here at BT and set up the plan.
Hi @Sgt_badge, thanks for that. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.