Any update on a fix re the MyBt login issue????

[joannasa]

Neither BT nor the ombudsman have been much help - BT told me it could be as long as 6 months and closed the call.

It's not only the issue of billing being in this area (which has been remedied by them sending out paper bills) but also parental controls/blocked websites etc.  Simply got told by the ombudsman I'd need to call Bt every time I wanted to add or remove a website/amend parental controls.

I think if we are unhappy we should at least be given the option to leave BT with no penalties.

[Crimliar]

Your problem is that the majority of us have no issue logging into MyBT either in a browser or using the app.  Probably the most common problems are using the wrong BTiD account, or no longer having access to the phone number used for 2 factor authentication.

If you could explain what exactly what happens when you try to log in, it could be useful!