Arrgh packages..

[Lula2]

I was going to leave 2 years ago and called bt, I could no longer afford phone, tv and broadband....went up steadily to nearly ,£90 a month during the proceeding years, for a 1 person household!! Discussed an eventually offered 39.99 without phone, no frills tv and band . Now my bills have been hovering around 80 now 83 this month. I don't do gaming, my usage is mainly bband for  phone and tv + netflix. I am not a heavy user at all! They are fleecing me! Help!

[imjolly]

if you check your itemised bill you should be able to see what is causing the high expense compared to your initial contract negotiations

[gg30340]

Your phone , TV package and Netflix are all extra cost added to the Broadband cost. Have you looked at how much they are costing?

[Lula2]

Thanks

I have just been through the last 15 months of bills and in dec.24 I was charged 68.81 and then in the following 3 months it went up to 79.81 which it had stayed at apart from once when it hit 83 due to adjustment of pricing. 

So it seems that it is the pricing of packages, there are no other details except that. 

If I go back to them they will just say that's the prices of the packages and I will have to switch. Seems there is no difference between prices in a family household and single occupants.

[imjolly]

as @gg30340  posted it is not the cost of your broadband package but the add ons - phone, tv and netflix which are increasing your cost.  if you have phone on PAYG then you pay for your calls which are not cheap and can significantly increase your monthly cost

if you are still in fixed term contract then switching could be expensive with early termination charges

[iniltous]

Your price increases are not in line with the annual price increases , when you took your ‘contract’ out , it will have shown the built in annual increases (currently £4 on broadband and £2 on TV packages ) 
What are your products called (like Fibre 2 as an example of a broadband product) and post the prices for each product you have , and when you took out the contract , as unless you were getting some sort of 50% off for 6months type deal that’s expired , it’s difficult to see how £40 for broadband and TV can double to £80  , that’s even if you have a 24 month deal and increases were added each March  , at current price increases that would be £40 your initial price then £12 for two years of increases (2x£4 broadband increase and 2x£2 TV package increase ) and it was £3 not £4 for broadband contract taken before July 2025

I reckon there is must be more to this than you have so far indicated 

[Lula2]

 

 as above is all the information available.

Mod note: Second image rejected due to account number and address being visible in public.

[Lula2]

P.S. no phone costs

[Lula2]

I do not have mobile phone on bt nor landline 

[Lula2]

?? No that's it as written