1. Whose name do BT claim the account is in? If they claim it is in your father's name, stop paying. Let them sue a dead man.
2. If they say it is in your name, stop paying unless they quickly amend all the errors. Cease payment on the basis they have broken their own contract.
3. If you don't want to follow the above, go to the Communications Ombudsman but leave open the details about whose name the account is in. If the Ombudsman says he cannot further the complaint because the account is not in your name, then stop paying BT.
Keep copies of ALL messages to and from BT for future reference.
It's my general experience that BT's systems are generally **bleep** but that the human personnel who work for BT trying to resolve the problems are generally kind and helpful. It might be you and BT have some crossed wires somewhere. However, thanks to BT's **bleep** systems, getting refunds could be difficult if you pay money you are not responsible for and not getting a service for. Unless BT can show you have a legal responsibility to pay for a service you are receiving, stop paying.
