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Message 11 of 12

Re: Automatic compensation of £5.83 per day?

Hopefully your FTTP is installed today , but you don’t say your FTTC was ever affected by this much delayed FTTP installation, if  that’s the case and  your previous broadband is still functioning as it was , presumably apart from the frustration of the delay , you are in the same position as if you hadn’t ordered FTTP in the first place .

If that’s not the case and your FTTC service was disconnected and you are now reliant on an EE Mifi device for internet access , it’s another puzzle, because if the your orders that were cancelled were built as migrating from FTTC to FTTP , upon cancellation , the ‘cease’ of FTTC is cancelled as well as the FTTP provision.

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Message 12 of 12

Re: Automatic compensation of £5.83 per day?

Paragraph 41 of the code that BT have signed up to states, issues outside of BTs control do not mean BT avoid paying compensation.

Not starting on a particular day because of an outside issue does not absolve BT of payout out.

Never giving a fixed or promised date is a scam to get out of paying on technicality. 

 

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