No Xbox subscription in my account

[pawelek]

I have seen a lot of topics saying people can't access their free Xbox subscription once upgraded their broadband. I'm one of them. The email sent by BT is asking to access Content Partner section in My Account, which is not available for me.

Can someone help me with this please?

[imjolly]

Do you have more than 1 BT account?

Have you paid bill since upgrade?

You need to use pc/laptop to see content partners

[pawelek]

Yes, I had a couple of bills paid since the upgrade. 

I've checked on PC too, no sign of the quoted section in My BT

[RobbieMac]

Hi @pawelek

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having activating your Xbox subscription.  We can pick up from here however it'd take us a couple of days to get to your case.  Do you want to try our guides in the helpdesk?  You can reach them on 0330 1234 150.

Let me know how you get on chatting with them please.

Thanks,

Robbie