Hi,
I had to set up a new account after you incorrectly closed my first one.
As a result of this i have 2 account number s. the old number seems to be the active account and i can't access any of "my products". Therefore i have been unable to activate discovery plus. despite paying for it!
You also set me up with an EE dongle 4gee wifi device. i've now received a letter from EE demanding that i pay for this. At no point when during the conversation i had, was i told this would be something i'd have to sign up to. it was sold as a "good will gesture".
EE have now written to me saying they're passing it to a debt collection company.
Can you resolve both of these issues please?
