BT Broadband, Phone & TV Package Offer ????

[licquorice]

It is entirely reprehensible and misleading.

[clique-al]

@licquorice - Totally agree!

[imjolly]

The advertising definitely misleading and the only saving grace was it was clear what costs would be before you signed up and committed yourself to contract

[Christopher_G]

Hi @clique-al 

Thanks for raising this with us.

We've fed this back to the relevant team for them to look into, to make sure the information is clear.
Chris

[clique-al]

@Christopher_G
Hope you can get confirmation asap on this matter, as reason I asked the question on behalf someone who had proceeded with order Switching provider to BT based on price shown (£62.99) and now facing more expensive package that expected.

[HTFV]

Yes this is also my situation, ordered this package online on Wednesday got given a BT ID but didn't receive anything else. I rang on Thursday to ask about my order which they couldn't find on the system so I ordered over the phone making sure that the offer I required was £62.99 for first year and then 122.99 for second year ,I even said how good the offer was and I was pleased I had rung up as the offer was ending yesterday. I received my links for NOW TV and You tube yesterday. I then received an email this morning confirming direct debit instructions and with the incorrect tariff on with just a 3 month discount. I rang up BT to find out what happened and they told me they have number had that offer on their website basically calling me a liar, unfortunately I didn't have a screen shot so was so happy when I found this. I will definitely be taking this further as it clearly says 62.99 for 1 year then 122.99 from 2026. 

[HTFV]

I checked their offers on the same page today , and there was a different 3 month 1 and it showed as below

[HTFV]

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I will be again speaking to BT in the morning if possible to see whether they still don't believe me, then maybe go to the media if they still won't honor the offer that was advertised on their website for at least a week before expiring yesterday

[HTFV]

No it doesn't at all first time I saw this price was day after taking up the offer when I got sent an email with totally f different figures to what I was expecting