Hi All,
After a long period of being a very happy customer I've had the most frustrating 48 hours of my life trying to deal with BT.
Long story short, a few weeks back I got a text message out of the blue from BT saying they were sorry I was leaving, I rang them up and confirmed I had not requested to leave nor had any intention of leaving so please cancel the cancellation. Which they told me they had done.
On Wednesday morning, I woke up to no internet and received a letter through the post I owe BT £120 in fees for early termination.
After 48 hours of going back and forth with agents via phone, the best they could do is setup a new account for me, initially I was told this may be up to 3-5 days to activate, yesterday I was informed this is not able to happen until the 21st of March.
Given everything is already installed, and this was an error at BT's end (they have admitted as such), is there nothing that can be done to expedite an activation date? I work remotely for a children's hospital and I'm unable to work at present because of this issue and there seems to be no way of me doing anything about it? Even trying to ring the complaints department sends me round in a loop that eventually ends up with them cutting me off.
Is there any advice anyone can offer? or a direct number to someone / some department who have some power to help?
All help gratefully appreciated.
