Hi all, in June of 2023 I moved away from BT to another provider on full fibre. Following the move (unknown to me) I was charged a further 2 bills by BT and then these 2 x missed payments appeared on my credit file. That alerted me to the issue and I immediately made the payment. Despite there obviously being an error elsewhere I am struggling to get these missed payments removed from my credit file and it will impact an upcoming mortgage.
Any help would be much appreciated.
Thanks
Darren Perry
This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.
The first thing you need to do is raise a dispute with either Equifax, Experian etc, depending on who the debt is with. You can do that at
or
Or
They'll then liaise with BT for you.