My Mum passed away and I arranged a Bereavement Transfer of the contract to my sister who is learning disabled. I am the the account manager and the recovery contact. At the time she wasn’t living in the house, but has recently moved in, so last week I changed the BT ID for the old contract to my sister's ID, instead of my Mum's. My sister then wanted to add an TV package, and after speaking to BT I was advised she’d need to take out a new contract, which wasn’t a problem. However, all the communications regarding the new contract and the associated new TV box have been coming to my Mum's email address. It happened even today. Nothing has gone to my sister's email address, when it should have. I’ve checked her ID and it appears correctly online. I can’t see anywhere that still links the account to my Mum's email address. Can one of the Moderators please get in touch with me so that I can get this fixed. Thank you.
