Remove Multiple ID Accounts

[Scott294]

When logging into our account the main page recognises 2 user ID accounts, but all other pages only recognises the old account. 

As a result we cannot access our account when logging in, is there a way to remove an historic user id account please?

Many thanks

[Michael_D · Accepted solution]

Hi @Scott294 

Welcome to the community.

Our customer service guides can help to remove the old account so that you can view the current one when you login. 

You can see how to reach the team over the phone or by chat on the Contact BT page. 

Michael