BT Fibre 2

[kmufc77]

I signed up to Fibre 2 with the Halo extender and it was £44 a month. 

I have just seen that my last 2 bills have gone up to £64 a month? What is going on a £20 month price increase seems mental?

I know there was a price increase in Nov 2022 but surely not £20 a month

[imjolly]

not sur what you mean by 'halo extender' but you need to phone CS 03301234150 and see if they can help

you should also be able to check MYBT for a summary of the package you agreed

[-Richie-]

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@kmufc77wrote:

I know there was a price increase in Nov 2022 but surely not £20 a month

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No, there wasn't a price change in November, the annual increases are 1st April each year, using the CPI from January + 3.9%

There is no 'Fibre 2 with the Halo extender', there is 'Fibre 2' and 'Halo' - I'm guessing you've recently changed packages, log in at www.bt.com/mybt and look at recent orders.

[kmufc77 · Accepted solution]

This has been resolved now. I mean fibre 2 complete wifi with the wifi addon disc.